Communication Skills in Pharmacy Practice
| Author’s Name | Robert S. Beardsley, Carole & Kimberlin, William N. Tindall |
| Editions | Fifth edition |
| Publishers | Lippincott, Williams & Wilkins |
The Handbook of Communication Skills
| Author’s Name | Owen Hargie |
| Editions | Fourth Edition, 2019 |
| Publishers | Taylor & Francis |
Communication Skills Books
| Author’s Name | S.K. Jha, Meena Malik |
| Editions | Latest Edition |
| Publishers | www.agrimoon.com |
Communication Skills (Arrow – English Medium
| Author’s Name | Ankur Tiwari, Rajesh Patel |
| Editions | Latest Edition |
| Publishers | Arisen Publication, For MBA |
Communication Skills (PCI Books)
| Author’s Name | Dr Meenu Pandey |
| Edition | First Edition, 2017 |
| Publishers | Nirali Prakashan |
Communication Skills (PV Books)
| Author’s Name | Dr. Pragi Arora, Dr. Varun Arora, Dr. Jagdeep Singh Dua, Davinder Kumar |
| Editions | 2018 Edition |
| Publishers | S. Vikas and Company |
Communication Skills Book Topic-wise Summary
✓ Communication Skills
• The word communication has been derived from the Latin word ‘Communicare’ which means to share, to give, and to impart. Communication is a continuous process and also exchanging verbal and non-verbal messages.
• Communication Skills is the process of transferring information from one person or source to another person or source. It includes emotions, feelings, and values.
✓ Communication Process
• The word process means that communication exists as a flow through a sequence or series of steps. It is an exchange of meaning and understanding.
• The five steps of the communication process are Ideation, Encoding, Transmission, Decoding, and Response.
✓ Barriers to Communication
• Communication is the complex communicative process that involves shared assumptions and unspoken agreement between the individual. It is like a nervous system of an internal enterprise.
• During the communication process may occur frequent errors and misunderstandings which is why the message received isn’t complete. Barriers are the obstacles that prevent effective communication.
• Communication Barriers may be of different types:
- Physiological Barriers
- Physical Barriers
- Cultural Barriers
- Language Barriers
- Semantic Barriers
- Gender Barriers
- Interpersonal Communication
- Psychological Barriers
- Emotional Barriers
- Organizational Barriers
✓ Perspective in Communication
• A communication perspective helps us engage some of the most pressing social, political, and cultural issues facing our nation and world. It focuses on the way that shared meanings are practices are constituted through language and symbols.
• some factors that affect communication perspective are experience, prejudices, consequences of prejudices, etc.
✓ Elements of Communication
• Communication is the exchange of facts, opinions, ideas, and emotions by two or more persons. It transmits information not only about tangible facts and determined ideas but also emotions when a communicator passes or transmitted sound information.
• Communication has a few essential elements like sender, receiver, messages, and medium, and based on the main nature of the messages and medium of the communication may be categorized into different likes.
✓ Verbal Communication
• Verbal communication composes both how you deliver messages and how you received them. Communication is a soft skill and it’s important to everyone whether teachers or students, employees or employers, or any sender and receiver.
✓ Non Verbal Communication
• Non-verbal language gives clues for interpreting human behavior, transmitting messages, and clues about the emotions, intentions, personality, views, and social status of the people.
• Non-verbal communication also includes attire and grooming. This is important, or even more important than, verbal communication.
✓ Communication Styles
• Effective communication style is essential to happy and productive work in the environment. The people within a workplace of any size need to feel that there are strong lines the communication that exists within the organization.
• A communication style is the way we shared information with others. There are four different forms of communication like verbal, paraverbal, body language, and personal space.
✓ Basic Listening Skills
• Listening Skills is the ability to understand English when it is spoken. It is receptive skills. This skill provides background to language.
• The students listen to oral speech in the English language, then separate into segments, the stretch of utterances he hears, groups them into words, sentences, and phrases, and finally l, he understands the message carried.
✓ Effective Writing Communication
• Writing skills are the ability to write the English language correctly. Writing is a productive skill and it’s Involved in producing language rather than receiving it. The skills are specific abilities that help writers put their thoughts into words in a meaningful form and also mentally interact with the messages.
• Writing Skills is a form of encoded symbols in the form skills of print or impression. It refers to two things Writing as a noun, the thing that is written, and writing as a verb, which indicates the activity of writing.
✓ Writing Effectively
• Although some of the writing the following information relates to either email or paper communication. It is mainly geared towards email since so much of our work involved email. However, you can also apply most of the advice to proper communication as well.
✓ Interview Skills
• Generally students are afraid of interviews as they think it to be a live ghost coming to their front. The interview is nothing but conservation or dialogue between two individuals who are of equal stature.
• So never think you are begging for the position, you are applying for it with your qualification. Always feel relaxed during facing an interview as you need a job, in the same way, companies also need you.
✓ Giving Presentation
• Presentation is the process of presenting the content of a topic to the audience preparation is made by oral means, it can be called oral presentation.
• An oral presentation is the formal, structured, and systemic presentation of a message or topic to the audience. It involves conveying a lot of information in a limited time.
✓ Group Discussion
• Group Discussion is a systemic and purposeful interactive oral process that is widely used to evaluate several students simultaneously as a variant personality test.
• Group discussions are of different types depending upon the subjects and the subject matter. There are three types of group discussion.